The CX Factor

UCL's drive for modernisation

00:00 / 16:54

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Intro to UCL

00:29

UCL's customers

02:06

Recent changes for UCL

02:47

Top priorities for CX when implementing Genesys

03:44

What's improved?

05:29

AI ambitions

06:48

How was A Level results day different in 2024?

08:59

What is your CX definition?

11:05

How is AI transforming the industry?

11:54

#10

Is cheating with AI something to be wary of?

13:21

#11

Thoughts on the future of CX

14:31

UCL's drive for modernisation

Published on November 21, 2024

Join us and UCL on a journey through their CX priorities, transformation and future plans featuring Ian Calkin, Platform Service Owner.

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