Chapters
#1
Intro
#2
About Atom - changing banking for good
00:44
#3
CX priorities - be easy to do business with
03:09
#4
Transformation - what's the biggest improvement?
07:01
#5
Using customer insights to help agents
09:39
#6
What's next for CX at Atom
11:26
#7
Taking control with the Genesys platform
16:02
#8
Using AI as a support, not your front door
17:03
#9
Digital contact centre - are you a robot?
21:03
#10
Generational shifts and AI use
24:37
#11
Using customer feedback to form future AI plans
26:10
#12
Using AI to enhance not replace
29:27
#13
Crystal ball time
30:20
Atom bank's path to CX excellence
Join us and Atom bank on a journey through their CX priorities, transformation and future plans featuring Ben Evans, Customer Support Manager and Emily Callander, Configuration Specialist.
Hosted on Ausha. See ausha.co/privacy-policy for more information.
Powered by Ausha 🚀