🎙️ Episode 322 | Healthcare That Works: Innovation, Trust, and Patient-Centered Simplicity

In this episode of Millennium Live, guest host Adam Cherrington, Vice President of Digital Health and Patient Voice at KLAS sits down with Crystal Broj, Chief Digital Transformation Officer, Medical University of South Carolina, to discuss what’s working in today’s healthcare systems. From exploring cutting-edge technology to automation and agentic AI, Crystal shares insights on meeting patients where they are—both physically and digitally—and how trust is the foundation of every patient journey. They dive into the importance of simplicity in patient-centered care, how Crystal approaches change management in a rapidly evolving environment, and what healthcare organizations need to stay on course. The conversation also looks ahead to what’s next: population health, improving access and revenue cycles, and the role of ambient listening in the future of care. Thanks to our partners at KLAS Research for another must-listen episode for healthcare leaders, innovators, and anyone passionate about transforming the digital enterprise. Look out for more in the future!

More about Adam & Crystal: Adam Cherrington is the Vice President of Digital Health and Patient Voice for KLAS, a rMillennium partner dedicated to helping healthcare providers make informed decisions by measuring the performance of technology vendors. Adam plans, executes, and oversees all KLAS research and projects in Patient Engagement; and has overseen many other areas at KLAS including Telehealth, Clinical Decision Support, Pharmacy, Labor and Delivery, and Surgery Management. Adam is the author of several recent KLAS reports on Patient Engagement. Adam’s current passion is to make sure the patient’s voice is heard in healthcare technology and has worked in healthcare for the last 19 years with experience with an electronic claims clearinghouse before joining KLAS in 2012.

Crystal Broj is the Chief Digital Transformation Officer and Executive Director of Digital Solutions at the Medical University of South Carolina. With a proven track record in the industry, Crystal excels in leading innovation through fostering collaboration between internal departments and external user communities, providing technical solutions to complex business problems. Crystal brings a wealth of experience in various industries, including Health Care, Pharmaceutical, Health Club, Manufacturing, Insurance, Human Resource and Benefits Administration, Non-Profit, and Management Consulting. Throughout her career, she has demonstrated strategic thinking and effective project management in all phases, from product concept to launch.

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