Episode 10: Integration Case Management: Challenges & Opportunities

In pursuit of modernisation, social services across Europe are actively embarking on a journey of digital transformation of their systems. This endeavour involves harnessing technology and digitalisation to enhance their efficiency and effectiveness.

In 2023, the European Social Services Conference (ESSC), organised by ESN, gathered representatives from public authorities with responsibility for social services, third sector and industry partners discussed compelling examples of how this transformation can be achieved, while also engaging in discussions on the remaining challenges that need to be addressed.

The implementation of a standardised data-sharing system across departments and institutions emerged as a crucial factor. Such a system would facilitate the establishment of transparent and secure processes, establishing trust and empowerment for citizens navigating social services.

So, this Podcast episode aims to focus on the integration case management in social services, in terms of enhancing efficiency, collaboration, and overall service delivery, and generally how technology advancements can facilitate decision-making, resource allocation, and personalised care plans, can enhance social services and people working in the care sector.

Speakers:

• Antero Lehmuskoski, Chief Specialist at the Finnish Institute for Health and Welfare (THL), Finland

• Alfred Grixti, CEO at the Foundation for Social Welfare Services (FSWS), Malta

• Presented by Eleni Kefallinou, European Social Network

Publication: Partnerships for Social Inclusion - Integrated Minimum Income and Social Services Programmes | ESN

Article: https://www.esn-eu.org/news/digitalisation-and-tech-transform-social-services

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