Gamification in Hospitality Operations Training - Pascaline Hazart (Global Head of Accor Academy)

In this new episode of Emraude Experience, I sat down with Pascaline, Head of Accor Academy, the global training organization behind 300,000 employees across 5,600 hotels and 45+ brands.

In this conversation, we cover:

• How to maximise retention ?

• On-the-job coaching, workshops, and Digital Training.

• Training 300k employees in 110+ countries

• Measuring training KPIs

• Processing hundreds of SOP PDFs into gameplay

I am Virgile Loisance, CEO of Emraude, have a good listening.

Emraude is a creative studio that designs immersive and interactive experiences to engage employees inside leading organizations such as Louis Vuitton, Hermès or Dior.

To work with us, go on emraude.com

TIMELINE

00:00 - Introduction

04:04 - Accor Academy at scale: brands, hotels, people

08:00 - Brand-specific learning vs. generic content

12:17 - Maximise employee retention

16:21 - Measuring KPIs

20:25 - Brand specificities

24:26 - From SOP PDFs to interactive experiences

28:29 - Launch & adoption plan across regions

32:37 - Leaderboards, scoring & certification mechanics

36:34 - Results & lessons from the field

44:45 - Practical takeaways managers can apply fast

48:49 - Next steps & scaling the experience

Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.