Raising the CX bar at Guardian

In this episode, we explore how Guardian is raising the bar for customer experience. Discover how their relentless commitment to improving customer outcomes has earned them multiple five star service awards. We dive into their strategies for enhancing accessibility and satisfaction— from putting the right agents in place to leveraging the power of the Genesys Cloud platform and unlocking the art of the possible.

Joining the conversation are Martin Tamblin, Front Office Manager at Guardian, and Will Lusted, Senior Account Manager at Kerv, who share insights on driving meaningful change and setting new standards in customer care.

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