Episode 5 : How do we ensure quality in social services ?

The right to access quality social services is enshrined in the European Pillar of Social Rights, and supporting public authorities to ensure the quality of their services as well as making recommendations to national and European policymakers is a key focus for the European Social Network.

Join our discussion with Joseba Zalakain, Director of SIIS Research and Documentation Centre, based in the Basque country, Spain and David James Head of Adult Social Care Policy at the Care Quality Commission in England, United Kingdom.  They outline what quality means to their organisations and where public authorities should focus their efforts to ensure quality in social services at local, regional and national level. 

Further resources: 

Article: Revamping the EU Framework on Quality in Social Services

Briefing: Driving Up Quality

Report: Putting Quality First: Contracting for Long-term Care

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