310) The 5 Pillars: Trust in the Digital Age

How do you build trust with your account holders and customers in an increasingly digital world?

It's the question we answer on today's episode and one they may not be asked enough.

In a digital world in the era of AI, content is where you start this relationship.

The content you put on social media, the content of your website, and the communications from your marketing channels.

These are your lifelines in a sea of ever-increasing competition.

The megaphone you use to speak to the crowd. 

The real question is, can anyone hear you?

Join this episode as we discuss: 

- The difference between a customer experience and a relationship [0:47]

- How communication has changed drastically and isn't done yet [2:10]

- The 5 pillars of trust you should be building with your end user [5:16-14:09]

- Their experience but your business's future and it's all in your hands.

You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

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