235) #ExponentialInsights - Customer Driven Leadership: The Accountability Scorecard

Customer-driven leadership empowers teams to serve their clients better, both internally and externally.

But what does that holistic model look like for financial services in this digital age of AI?

Daniel Hammond (https://www.linkedin.com/in/daniel-l-hammond/), Managing Partner at Customer Driven Leadership LLC ( https://www.linkedin.com/company/customer-driven-leadership-llc/about/) and author of Customer Driven Leadership (https://www.customerdrivenleadership.co/) told us how this thinking can transform your organization. 

Join us as we discuss:

- What can prevent servant leadership from taking hold (11:10)

- Why leaders get offended when flipping the organizational chart (18:58)

- Short-term versus long-term planning and development (26:40)

Check out these resources we mentioned during the podcast:

- Daniel Hammond -https://www.linkedin.com/in/daniel-l-hammond/

- Customer Driven Leadership - https://www.customerdrivenleadership.co/

You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or at digitalgrowth.com. 

Listening on a desktop & can’t see the links? Just search for Banking on Digital Growth in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.