275) Why Community Financial Brands Are Falling Behind: The Danger of the Status Quo

Community financial brands coasted for decades on a positive reputation built on trust. Consumers believed that these banks and credit unions had their best interests at heart, but the rapid rise of fintechs has put these brands on notice.

Now, many of those same customers worry that smaller institutions may not have what it takes to keep up with digital innovation.

Gabe Krajicek, CEO of Kasasa, tells us how community FIs can shed this technology lag misconception and become local leaders in transformation.

Join us as we discuss:

- How community institutions are mistaking understanding for feeling (5:19) 

- Alternative routes for community brand and fintech collaborations (13:01)

- Why AI will never replace the human connection (26:02)

Check out these resources we mentioned during the podcast:

- Gabe Krajicek

- Kasasa

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