180) #ExponentialInsights - The Year of Small Giants: Valuing Organizational Excellence over Scale
A note for employees that have worked for an organization for an extended period of time: Customers don’t have the same expertise as you do within your company.
They don’t know the latest deals, discounts, or bundling that you know off the top of your head. It’s why it’s so important to engage with customers. Otherwise you’re missing out on the opportunity to provide additional solutions your consumers aren't aware they need.
And Patti Mara, Author of UpSolutions - Turning Your Teams into Heroes and Customers into Raving Fans at Maranet Inc., is here to share her knowledge of customer excellence.
Join us as we discuss:
- Launching a book & focusing on helping the customer
- Expansion opportunities for the deal listeners
- What it means to up-solution
- The role internal teams play & intrapreneurship   Â
You can find this interview, and many more, by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
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