145) #ExponentialInsights: Running an SMB Is Hard Work — Banking Shouldn’t Be

Small business owners work harder than anyone — averaging upwards of 60 hours a week.

When they need a loan, they don’t want to take time out of their day for a “delightful” customer experience…

They want convenience. They just want it to work.

It’s something Derek Corcoran, Chief Strategy Officer (CSO) at Numerated, says most banks get wrong by not even offering digital lending. And that’s just one of the many opportunities to serve SMBs he joins today’s show to discuss that most banks are missing.

In this episode, we cover:

- The two types of customer experience

- The value of convenience and simplicity for SMBs

- The goodwill community banks fostered in the pandemic (and how to avoid squandering it)

You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

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