66) #ExponentialInsights: Facing Your Fears About Customer Experience Optimization During COVID w/ Sue Woodard

"Customer experience" seemed like just another big business buzzword.

Until 2020 hit.

All of a sudden, we were forced to reinvent, reimagine, and revisit the whole concept of customer experience.

We found immense opportunities for growth.

In this episode of Banking on Digital Growth, I talk with Sue Woodard, Chief Customer Officer at Total Expert, a fintech software company that built the first enterprise-grade experience platform purpose-built for the modern financial institutions.

We talked about:

• The time Sue went swimming with sharks and what she learned about life
• What holds us back from optimizing customer experience
• Why you need to press "pause" on digital and have a face-to-face conversation
  

You can find this interview, and many more, by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

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