Deliver the Goods: Start With Your Service Manager With Phil Cooper

Is your business doing enough to ensure service managers are making their technicians and other direct reports great? Phil Cooper, who has moved from second-generation pest control company owner to become the chief executive officer and chief transformation officer of TRNZ4m, shares his insights and advice on the topic in this episode of the Field Famous podcast. 

Listen as Cooper and Field Famous host Dr. Christopher Fasano discuss:

3:10 Cooper's business background and what he observes in this generation of owners
5:17 Whether businesses have maximized the ability to deliver the best service
11:30 The 10-5-3 plan and how to build trust 
18:45 How to identify candidates who can be the best service managers
24:30 What prompts businesses to seek assistance from Cooper 
29:24 Whether the approach to running a business differs if your intent is to sell it
34:09 A recommended focus for your business in 2023

Useful links from this week's show:

TRNZ4m.com
EvolveYT.com
CooperPest.com
“Accelerated Gross Profit” by Phil Cooper
"Contented Cows STILL Give Better Milk"
Phil Cooper on LinkedIn
BeFieldFamous.com
FieldRoutes.com

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