Episode 179 | Make Ordinary Customer Experiences Extraordinary

#MillenniumLive welcomes Mark Smith, VP of Digital Engagement Solutions at CSG. By channeling the power of all, CSG makes ordinary customer and employee experiences extraordinary. CSG is with you and your customers every step of the way, and at every stage of the customer lifecycle. They consult on customer needs, design a front-facing customer experience and deliver the back-end systems to back it up and CX consultancy to continue fine-tuning and improving interactions and operations. Mark discusses ways to improve customer experience, the best way to centralize enterprise data, and how important executing journeys in real time. 

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