Money on the Line: Give Your CSRs the Tools to Succeed
CSRs are the frontline employees of most home service businesses.
That’s why Ralph Johnson, VP of Client Solutions at CallPoint, believes that owner-operators should make a concerted effort to give them the tools they need to succeed.
You’re already spending marketing dollars to bring in calls — shouldn’t you equip and train your people to handle them?
Tune in as Ralph shares his thoughts on must-need tech in modern call centers, why you should incentivize your CSRs, and how to scale your CSR team with company growth.Â
Join us as we discuss:
[8:00] Implementing new tech for inbound calls
[12:33] Training, tracking, and incentivizing CSRs
[22:07] Scaling your call center with your company
[27:28] Telltale signs of an underperforming call center
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.Â
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