Rebuilding Success: Simplifying Operations for Long-Term Growth

Chris Ramsay has seen it all — growing up in a successful family business, navigating exits, and starting anew in the trades. Now the Operations Manager at ICE Heating, Cooling, and Plumbing in Las Vegas, NV, Chris joins us on our Pantheon set to share his incredible journey, from sweeping floors in his teens to scaling a 40-employee company.

Chris reveals the lessons learned from simplifying processes, adopting scalable technology, and prioritizing company culture to retain top talent. He also explains why he returned to ServiceTitan to grow his business sustainably and efficiently.

Whether you’re in HVAC, plumbing, or another service trade, Chris’s insights will inspire you to rethink your processes and focus on scalable growth.

Join us as we discuss:

• [1:50] Rocky exits and failed business partnerships

• [7:20] Implementing new tech stacks and preventing future hiccups

• [16:39] Game-changing software that’s driving efficiency  
  

Check out these resources we mentioned during the podcast:

• ServiceTitan

• Dispatch Pro

• Facebook Torch Network

• Facebook ServiceTitan Masterminds

• Register now for Pantheon 2025 in Anaheim, CA here!
  

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Register for Pantheon 2025 - see you in Anaheim!
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