The Field Mobile App at Scale: Lessons From a 1,000-Tech Rollout
In this episode we talk with Tim Newhook, Training Specialist at HomeX Services Group, about what it takes to roll out ServiceTitan’s new Field Mobile App (FMA) across an organization with more than 1,000 technicians. Tim shares how HomeX approached change management, built buy-in across multiple teams, and achieved an 86% adoption rate across its brands. From pilot groups and technician champions to troubleshooting permissions, deposits, and purchase orders, this episode is packed with practical lessons for anyone implementing new technology at scale.
Join us as we discuss:Â
[1:25] Handling a high-level FMA rollout strategy for a large organization
[13:23] Lessons from rollout challenges and bugs
[19:57] How FMA improved technician comfort with technology
[30:37] Advice for implementation and change management
Check out these resources we mentioned during the podcast:
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