How CSRs and Techs Create The Right Buying Environment for Your Customer
Brigham Dickinson is on a mission to help trades companies with low conversion rates, poor customer experience, and a lack of team alignment. He knows that if companies can tackle these problems, they can book more jobs and generate more referred customers for their businesses.
It all comes down to having the right mindset and creating an environment of safety, comfort, and fun for the customer. This ultimately helps to create a buying environment where customers can make informed decisions.
As the President and Founder of Power Selling Pros, Brigham and his team strive to help companies in the trades increase their bookings and customer service excellence. He stops by to talk to us about how he got into the trades, his entrepreneurial journey, and what it takes for CSRs to book more jobs.
Join us as we discuss:
[17:01] How companies can increase their call conversions
[27:01] How CSRs can master the pattern of excellence
[35:36] Why technicians need to have soft skills training
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
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