Episode 17. Why Everyone in the Office Needs to Ride with a Technician w/ Vanessa Gonzales

Has everyone in your office hopped in a van with a tech?

If not, they should.

Without seeing first hand what they go through, everyone’s work suffers.

Since implementing ride-alongs, Vanessa Gonzales, Chief Administrative Officer at Albuquerque Plumbing, Heating & Cooling, has seen everyone — in the office and field — get better at their jobs.

I caught up with her in today’s show to pick her brain about what she’s learned in her many years of experience owning a business in the trades.

We covered a lot of ground, including:

-The trick to running a business with your spouse (and his old roommate)

-Why ride-alongs are so effective

-How to be a coworker to your employees (until they force you to be the boss)

If you want to hear more stories from the trades, subscribe to Toolbox for the Trades onApple Podcasts, Spotify, orhere.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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