ServiceTitan Exteriors: Lessons from a Customer Turned ServiceTitan Employee
In this episode, we welcome Dan Lizette, the newly appointed Delivery Manager for Exteriors atServiceTitan. Dan shares his unique perspective as a former customer and Director of Process Improvement atMattioni Plumbing, Heating & Cooling. We dive into the specific needs of the exterior trades of roofing, siding, and gutters, and why these businesses require a project-based workflow rather than a standard service model. Dan also outlines what it truly means to be a ServiceTitan Champion within a shop and shares his experience of completing over 100 Academy courses in just five weeks to master the latest features.
Join us as we discuss:Â
[1:13] How Dan’s customer experience compelled him to join ServiceTitan
[7:32] ServiceTitan’s growing commitment to roofing and exteriors
[16:10] What Dan wishes he had known when he first dove into ServiceTitan
[23:03] Why every shop needs a ServiceTitan Champion
Check out these resources we mentioned during the podcast:
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