Human-Plus-Digital: Solving the Customer-Centric Equation

Where do people fall in the human-plus-digital equation as companies continue to level up in digital transformation? And at what point does innovation swallow up the human connection and leave empty interactions in its wake?

Alfred Nader, President - North America at OFX, says it starts with ditching the employee ball pits and customer-facing chatbots and investing in genuine relationships.

Alfred shares how OFX has gone all in on the human infrastructure so they never have to take their foot off the innovation gas.  

Join us as we discuss:

- Breaking down the human-plus-digital equation (2:06)

- Why it’s impossible to overcommunicate (12:41)

- Future transformation in a shaky global economy (21:28)

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