270) The Human Narrative in Technology: A Digital-Traditional Collaboration
Many traditional incumbent banks are struggling to offer digital services that meet customers’ expectations. Some have adopted a mindset that simply injecting new technology into their product is equivalent to real transformation.
Maurice Lisi, Head of Direct Channels at BPER: Banca, argues that what traditional bankers really think is digital leaders don’t understand the complexities of banking.
Until these incumbent institutions and digital pioneers collaborate and integrate, traditional organizations will continue to fail consumers.
Join us as we discuss:
- How traditional banks are neglecting the human experience (3:49)
- Incumbent banks blending with digital tech from the bottom-up (15:01)
- Why you need to give the “why” to gain support for change (22:56)
Check out these resources we mentioned during the podcast:
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