281) Lending Growth: Find the Sweet Spot in Culture and Automation
Despite mountains of data at their disposal, banks and credit unions constantly fumble lending growth opportunities. Gary Lewis, Managing Director of Lending & Deposit Solutions at Jack Henry & Associates, believes it’s because many financial institutions have forgotten an important part of the customer journey.
That credit is an art, not a science. If financial brands want to maximize their loan portfolios, they have to balance culture and automation to paint a clear picture for their customers.
Join us as we discuss:
- Transforming perspective in a data-driven space (7:02)
- Empowering small businesses with proactive lending (15:30)
- Why customer service is not a differentiator for your brand (22:30)
Check out these resources we mentioned during the podcast:
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