Taking a Family Business to The Next Level

Jennifer Rose-Caudill really “hit the ground running” when she was asked to help out in her family’s plumbing business. Originally trained as a real estate appraiser, she proactively identified areas of improvement within the company and tried to find the right solutions.

Over time, she learned from her mistakes, continuously learned about the trades, and with her two brothers, managed to grow the company and make it profitable.

As the Owner of Emergency Plumbing Heating & Air, Jennifer leverages her experience and expertise to deliver professional HVAC and plumbing services to customers in the Greater Delaware, Ohio area. She stops by to share her adventurous entrepreneurial journey with us. Jennifer also talks about how she got into the trades and how she managed to turn her father’s company into an efficient, customer-centric operation.

Join us as we discuss:

• [02:42] How Jennifer got into the trades

• [16:12] How the business started to grow 

• [21:07] Some of the challenges that Jennifer faced along the way

• [24:42] Adding a new service line to the business

Check out these resources we mentioned during the podcast:

• Emergency Plumbing Heating & Air

• The E Myth HVAC Contractor by Michael E. Gerber and Ken Goodrich

• ServiceTitan Masterminds Facebook Group

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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