Episode 79: “We’ve Got to Grow Quick”: When Growth Is Necessary for Survival
When you learn that your child will have many medical needs before he is born, you have to grow your business fast.
Marriages with a special needs child are 70% likely to fail, and marriages with a co-owned business are 50% likely to fail.
But today’s guests, Richard and Felicia Flourny, Owners at A-Total Plumbing, have not only survived but thrived, growing their solo business to 32 employees and recently undertaking a complete business model shift.
Join us as we discuss:
- The origin story of A-Total Plumbing
- Role distribution between Richard and Felicia
- Switching from home warranty to a retail business model
- Why the Flournys are hiring a Dream Manager
- Customer service insights to 4.8 stars across over 1K Google reviews
Check out these resources:
- Mentor Chris Hunter
- The Dream Manager by Matthew Kelly
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
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