Episode 82: Creating a 5-Star Employee Experience

When you’re focused on creating five-star experiences for customers, you have to create five-star experiences for employees, too.

Serving people as a core value extends to customers and employees both.

Cassie Pound, Co Owner and Vice President at Quality Heating, Cooling & Plumbing, grew her HVAC company from 10 to nearly 50 employees by focusing equally on customer experience and employee experience.

Join us as we discuss:

- What it means to be family owned vs. locally owned

- Creating a competitive employee experience

- Working with your partner — and your children

- Changing the narrative about trades to recruit women and young people

To hear more stories from the trades, subscribe to Toolbox for the Trades onApple Podcasts,Spotify, our website, or anywhere you get podcasts.

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