Episode 64: Dispatch Manager: The Company Chessmaster

Being a solo dispatcher is like playing a huge game of chess every day. But the necessary skills for success change when you’re a dispatch manager with six dispatchers under you.  

So, how exactly does the role change when the dispatch team scales? 

In this episode, I chat with Barbara Pfeiffer, Dispatch Manager at The Eco Plumbers , about the delightful complexity of scaling your dispatch team. 

Here are some topics we highlight in the conversation:

- The moment when Barbara realized she loves dispatching

- Training new dispatchers in 3 languages on the job

- The importance of ride alongs and technician relationships

- Advice for improving dispatching at your business 

Check out these resources we mentioned:

- Episode 4 with Aaron Gaynor

- The Advantage by Patrick Lencioni 

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