Toolbox On Call: Training, Risk, and the Scarcity Mindset
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In this episode, we’re taking to the phones and answering questions from you - our dear listeners!
Tom Howard, VP of Customer Experience at ServiceTitan, and Eddie McFarlane, President of Haller Enterprises, join us for a roundtable discussion on training, inventory management, and business growth.
Tom and Eddie share valuable insight on multiple challenges, from attracting new talent to confronting the scarcity mindset.
Join us as we discuss:
- (1:40) Recruiting young service techs and implementing training centers
- (22:55) Rising material costs and warehouse inventory control
- (47:32) Planning for sustainable business growth
Check out these resources we mentioned during the podcast:
- Predictably Irrational by Dan Ariely
- Building a Story Brand by Donald Miller
- Emotionally Agility
- Bias Interrupted
You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
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We want your feedback! Share your thoughts on today’s episode by taking this 10-second survey .
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